Common questions.
Direct answers.

No appointment is normally required. Walk-ins are welcome, but calling or WhatsApping first is recommended for uncommon models or time-sensitive repairs.

Arouca is TavMobile’s primary repair location. St. James offers selected repair services. Contact the branch first if you are unsure which location can handle your device.

Repair time depends on the device, fault, part availability and testing required. The team can give you a better estimate after the model and issue are confirmed.

Same-day service is available for selected repairs. It cannot be promised for every device or fault, so please confirm availability before travelling.

TavMobile inspects or tests the device where the fault is unclear, then explains the available repair option and quotation before paid work proceeds.

TavMobile can inspect moisture-affected devices. Moisture can cause multiple or progressive faults, and treatment cannot guarantee recovery or long-term reliability.

TavMobile works with many popular smartphone models. Contact the team with the exact model and fault to confirm part and service availability.

Yes. TavMobile sells brand-new, like-new and pre-owned devices. Every online listing should clearly state its condition, warranty information and branch availability.

Warranty terms vary by device and condition. Review the terms shown on the product listing and confirm them with the store before purchase.

Yes. WhatsApp the Arouca team at 365-9224. Include your device model, the issue or product you need, and your preferred branch.

Yes, where possible. Repairs and diagnostics can involve risk to stored data, and preservation of data cannot be guaranteed in every case.

TavMobile does not normally perform highly complex board-level or microsoldering repairs. The device may be diagnosed and referred where appropriate.